Shipping policy

1. Do you ship to my country?
We ship to almost every country around the world.

2. How much does shipping cost?
Free shipping is available for all orders over US$69. Standard shipping costs US$8 for orders below this threshold.
Express shipping is available for selection at checkout at a rate of US$15.
Please note: Site‑wide free‑shipping promotions may run during sales events. Promotion terms will apply during campaign periods.

3. How long will it take for my order to arrive?
Order processing normally takes within 72 hours. During peak holiday seasons, processing time may extend up to 144 hours.

Total delivery time = processing time + shipping transit time.
This excludes customs clearance delays, weekends, public holidays and unforeseen logistical circumstances.

- Processing Time: 3 business days
- Standard Shipping Time: 10‑18 business days
- Express Shipping Time: 7‑12 business days

Business days exclude weekends and public holidays of both origin and destination countries.

4. How can I track my order?
Once your order ships, you will receive an email containing your tracking information.
You may track your parcel via: https://www.17track.net/en
Please allow 1‑2 business days after shipment for carrier tracking data to update. Delayed tracking updates do not mean your package is lost.

5. What if my package does not arrive?
If you still have not received your parcel 60 calendar days AFTER THE SHIPMENT DATE (not order date), please contact us via youtopia2026@outlook.com.
We will offer either a reshipment or full refund at our discretion under the following conditions:
• You have provided the correct and complete shipping address at checkout.
• Non‑delivery is not caused by customs detention, confiscation, or refusal of customs clearance by the recipient.

Important delivery note:
A parcel marked "delivered" by the carrier is regarded as successfully delivered to your shipping address. Delivery to your doorstep, porch, local parcel station or authorized neighbour drop‑off counts as completed delivery.

6. Customs & Duties
Import duties, taxes and customs clearance fees are the sole responsibility of the recipient. We have no control over customs charges imposed in your country.
We are not liable for delays, holds or confiscations caused by local customs authorities.