Refund policy

Return & Refund Policy

We offer a 30-day return policy. You may request a return within 30 days from the date you receive your order. Bands, latex products, and band sets are final sale and cannot be returned.
Slingshot Return Rule: Any slingshot with visible fork-hit marks, scratches, or impact damage is not eligible for return.
Final Sale Items: Sale discounted items and gift cards are non-returnable and non-refundable. 

Restocking Fee Policy

A 15% restocking fee will be charged for all returned items with opened, damaged, missing, or altered original packaging.
The 15% restocking fee is waived only for the following cases:
  • Item significantly differs from the website description
  • Incorrect item delivered
  • Item arrives defective or damaged

 

Return Eligibility Requirements

To qualify for a return, all items must be unused, unwashed, in original condition, with all original tags and intact original packaging. A valid order confirmation or proof of purchase is mandatory for all return requests.
Unauthorized returns (returns sent without prior request and confirmation from our support team) will not be accepted or processed.


How to Start a Return

Please contact our support team to initiate a return request: youtopia2026@outlook.com
Once your return request is approved, we will provide a return shipping label and detailed return instructions.
Return Shipping Address:
Yoyo Yu Room 216, Building 2, Phase 1, Zhonglian City, Honglu Subdistrict, Fuqing City, Fuzhou City, Fujian Province, P.R.China Phone: 86-15060097703


Damages, Defects & Order Issues

Please thoroughly inspect your items upon delivery. If you receive defective, damaged, or incorrect goods, contact us immediately with photos or video evidence. We will review your case and provide a proper solution accordingly.


Exchanges

We do not offer direct exchange service. For a new item, please complete a return process for your original order and place a new purchase separately after your return is confirmed and processed.


EU 14-Day Cooling-Off Period

For orders delivered to the European Union, customers have the right to cancel or return the order within 14 calendar days for any reason without justification. All return eligibility conditions (unused condition, original packaging, attached tags, valid purchase proof) still apply.


Refund Processing Terms

We will inspect all returned items after receipt. You will be notified whether your refund is approved or rejected after inspection.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that banks and credit card companies may require additional processing time to post the refund to your account, which is beyond our control.
If you do not receive your refund within 15 business days after our official approval, please contact our support team for follow-up.